FAQ
Everything you want to know before buying.
01
The basics
What exactly is Nameless? expand_more
Nameless is a little desk companion robot made by DZbotics. We build robots that feel less like gadgets and more like company — friendly hardware that's easy and natural to interact with. Nameless is the first in that series.
02
Privacy & connectivity
Does Nameless need WiFi or the internet? expand_more
No — Nameless is fully offline and never connects to WiFi or the internet. Because it's offline, updates aren't pushed automatically. New firmware is released now and then to improve performance and responsiveness, and you can apply it manually over USB whenever you like.
03
Ordering & returns
What's your refund policy? expand_more
All sales are final once payment is confirmed — we don't offer cancellations or refunds after that point, so please review your order carefully. The one exception is a damaged unit: if yours arrives damaged, email [email protected] within 7 days of delivery with photos of the product and packaging plus your order number, and we'll send a free replacement after the damaged unit is returned (return shipping is covered by you). See our full refund policy for details.
Is there a user manual? expand_more
Yes! You can download the Getting Started Guide below. It covers setup, controls, LED behaviour, and troubleshooting.
download Download Getting Started Guide (PDF)
download Download Getting Started Guide (PDF)
04
The technical details
How does Nameless get power? expand_more
Nameless is powered via USB-C (1 Amp). It's designed as a desk companion and stays plugged in during normal use. There's no battery.
Does it require batteries? expand_more
No. Nameless is powered via USB-C and does not use or require any batteries.
Can you turn off the LED? expand_more
Yes. Open the on-device menu using the touch spots and select the LED item to turn the glow light on or off. Your choice is remembered, even after unplugging.
How many touch sensors does it have? expand_more
Nameless has 3 touch sensors.
05
Buying & gifting
Can I order Nameless as a corporate gift? expand_more
Yes — Nameless is a popular corporate gift precisely because it doesn't end up in a drawer. It's a desktop pet companion robot with moods, mini-games and a glowing light, so it stays switched on long after the occasion. We handle bulk orders across India from our Chennai workshop with GST-compliant billing and a single point of contact. See our corporate gifts and bulk pricing page and send us your quantity and timeline for a custom quote.
Is Nameless available in India only? expand_more
For now, yes. Nameless is designed and hand-assembled in Chennai, India, and we currently ship within India only. Orders are billed in Indian rupees with GST included, and delivery is handled from our Chennai workshop. If you're outside India and interested, get in touch and we'll let you know when that changes.
What do I get when I order? expand_more
One Nameless, fully assembled and ready to switch on. It costs ₹2,999 — reduced to ₹2,499 when you apply code DZ500 at checkout — inclusive of GST, with nothing more to pay. Delivery anywhere in India is free, and units ship now rather than as a pre-order.
When will Nameless ship? expand_more
Now. We're shipping production units of Nameless today — not on a future date. After you order, you'll receive a confirmation within 24 hours, progress updates as your unit is hand-assembled and tested, and a tracking link the moment it leaves our Chennai workshop.
Does Nameless come with a warranty? expand_more
Every Nameless is hand-assembled and tested before it ships. If your unit arrives damaged, email [email protected] within 7 days of delivery with photos of the product and packaging plus your order number, and we'll send a free replacement once the damaged unit is returned. Outside of that damaged-unit replacement policy, orders are final and non-refundable — see our full terms for details.
Still have questions?
We're happy to help. Reach out and we'll get back to you as soon as possible.
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